FAQ

Questions, answered.

Languages, voice translation, maintenance, payments, the app, pricing and getting started.

About Siyana

What is Siyana?

Siyana is property and facility management software built in Sharjah by Missan Computer for the UAE. It has a mobile app for residents and staff on iOS and Android, and a web portal for owners, managers and office teams. AI voice translation links the two, so residents and your team understand each other.

Who is Siyana for?

Property owners and landlords, property management companies, facility management teams, and developers and communities. Residents and staff use the mobile app; office teams use the web portal.

Who makes Siyana?

Missan Computer LLC, a UAE IT services and software company based in Belresheed Tower, Buheirah Corniche, Sharjah.

Languages and voice

Does it work in Arabic?

Yes. The app works in English, Arabic and Hindi. AI voice translation launches with the same three languages, with more coming soon.

Do residents need to choose a language before they speak?

No. Siyana detects the language from the speaker. Each person's preferred language lives in their profile, so every message arrives in the language they read.

Can I see what the resident originally said?

Yes. The original text is shown beside the translation.

Which languages are supported?

Arabic, Hindi and English to start, with more languages on the way.

Can messages be read aloud?

Yes. Any message can be read aloud with text to speech.

Maintenance and payments

How does a maintenance request move through Siyana?

The resident reports it by voice, photo or video. It is transcribed and translated, then categorised and prioritised. A supervisor assigns the engineer. Chargeable work is quoted and approved. The storekeeper dispatches parts, and the engineer closes the job with notes and photos.

How are requests prioritised?

Every request gets a category and a priority, from low to VVIP. Status updates live from submission through assignment, work and completion, with push notifications at each change.

How do quotations work?

Chargeable repairs get a quotation. A supervisor reviews it, the resident approves it in the app and pays by card. A PDF invoice is created for every payment, and invoices raised against a unit can be viewed in the app.

Can we track spare parts?

Yes. Storekeepers track inventory, restock and dispatch parts to the job. Engineers close jobs with notes and photos.

Can we send a notice to one building only?

Yes. Send announcements to all residents or to a single building. Pin the important ones, set an expiry and see who has read them. Notices arrive as push notifications and in the app.

What reports can we run?

Occupancy, maintenance, staff workload and financial summaries. Export them to PDF or Excel.

The app

Can residents sign up on their own?

No. Accounts are issued by the building's management company. Residents and staff can't register themselves.

I can't sign in. What should I do?

Contact your property manager's office. Your building's management issues and manages your account.

Is the app free?

Yes. Siyana is free to download on the App Store and Google Play.

What is the app called in the stores?

Search for Missan Siyana on the App Store or Google Play.

Which devices does it work on?

iPhone and iPad with iOS 13.0 or later, and Android phones through Google Play.

Who uses the app?

Six roles share one app: residents, engineers, supervisors, storekeepers, security and admins. Each gets their own view.

Pricing

How much does it cost?

Siyana is priced for each customer. Tell us about your portfolio and the features you need, and we'll prepare a quote built around them.

Why don't you publish prices?

Every company manages a different mix of properties, units and workflows. Instead of fitting you into a fixed plan, we price Siyana around what you actually need.

What affects my quote?

Things like the size of your portfolio, the features you want to use and your team. We'll go through these with you before sending a quote.

How do I get a quote?

Send us an enquiry or book a demo through the contact page. We'll ask a few questions about your portfolio and send you pricing tailored to it.

Do residents pay for the app?

No. The app is free to download for residents and staff.

Security, data and deployment

Who can see what?

Access is role-based. Residents, engineers, supervisors, storekeepers, security and admins each get their own view in the app. Office teams work in the web portal.

Getting started

How do we get started?

Book a 20-minute demo tailored to your portfolio. We reply within one business day. When you go live, your office issues accounts to your team and residents.

What happens in the demo?

We tailor it to your buildings and your team. You see Siyana live, including a request in Hindi, Arabic and English, and then you decide.

I manage buildings. How do I get Siyana for them?

Book a demo. Tell us what you manage today and what you wish was easier, and we'll show you how Siyana fits.

Still have a question?
Ask us in a demo.

20 minutes, tailored to your portfolio. We reply within one business day.